Return Policy


RETURN POLICY(FAQ)

1.What is the 15 Day Replacement Guarantee? How do I get a defective item replaced? What if the product does not fit me? 

All products sold at Runjhun are covered under our 7 Day Replacement Guarantee. Notify us of problems, fitting issues, damages or defects within 15 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed. 

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at runjhunjewels@gmail.com or call us on 9810681659, within 15 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money. 

The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:
  • Any product that exhibits physical damage to the box or to the product
  • Any product that has been washed
  • Any product not in its original condition
  • Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
2.How do I cancel an order on runjhunjewellery.com? 

Cancellation before product has shipped:
  • If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
  • If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
  • If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 15 Day Replacement Guarantee for further details.

3.How do I return a purchased item? What is the procedure to return a product to Runjhun?

In order to initiate a return, please call our customer service at 9810681659 or email us at runjhunjewels@gmail.com. Our customer service representative will help you with the process.

 Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.

How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the FULL purchase amount of returned product(s)


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